FREQUENTLY ASKED QUESTIONS
Balances, Usage & Billing (Top-ups, Vouchers, Charges)
How do I check my Vodacom data and airtime balance?
You can view your real‑time balances using:
- VodaPay App: Balances show on the home screen after login.
- USSD: Dial *135# and follow the prompts.
- WhatsApp: Message “Balance” to TOBi on 082 009 8624.
Why did I run out of data so quickly?
High usage is often caused by background updates or HD streaming. Become #DataWyze by:
- Setting app updates to Wi‑Fi only
- Lowering video quality on streaming apps
- Checking phone data‑usage settings to see top‑consuming apps
Why doesn't my airtime top-up show?
There may be a delay, incorrect voucher PIN, or the recharge was applied to the wrong number.
Why are allocated vs purchased airtime treated differently?
Allocated airtime may have different expiry and usage rules compared to purchased airtime.
Why is my voucher rejected?
Common reasons include typing errors, expired vouchers, or temporary recharge channel issues.
Can you reverse content/VAS charges?
Reversals may be possible if disputed within the allowed timeframe and eligibility criteria are met.
Why am I being charged out of bundle rates?
Out of bundle charges apply when your data bundle is depleted or when your device continues to use mobile data unintentionally.
Why was I charged for Airtime Advance even though I have already paid?
Airtime Advance charges may reflect up to 30 days after the initial event if unpaid, and typically appear on invoices two months later.
What is airtime advance and how do I disable it?
A service that lets you borrow airtime and repay later. Disable via USSD or the Vodacom App.